Privacy Policy
Summary
At Aurora International, your privacy is paramount. We are committed to protecting your personal information and will use it solely for the purposes outlined below. This policy is effective from August 5, 2024, and may be updated occasionally. For any questions, please revisit this page or request a copy of our Privacy Policy at any time.
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Email, Web Enquiries & Social Media
We use your information to respond to and follow up on your inquiries. If you wish to modify how we use your information or to unsubscribe from our mailing list, please contact us at hello@aurorainternational.co.uk or write to us at SPACE, 9 Greyfriars Road, Reading, RG1 1NU, United Kingdom. We will promptly act on your request.
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Website
When you visit our website, we use third-party services such as Google Analytics and Wordfence to log information, including IP addresses and other meta-data, to analyze user behavior and secure our site. We also track cookie banner views and geolocate IP addresses to ensure relevant cookie notifications. This data is processed anonymously, and we do not attempt to identify individual users. If we collect personally identifiable information, we will clearly state our intentions and how we will handle and store it.
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Social Media
We engage with various social media platforms including LinkedIn, X, Facebook, Instagram, and Pinterest. Messages sent to us via these platforms are stored on the provider’s servers and will not be shared outside our company. For platform-specific privacy details, please refer to their respective policies:
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Links to Other Websites
Our website and e-newsletters may contain links to other websites that we do not control. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
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Cookies
Our website uses cookies from Google Analytics, Wordfence, and Cookie Consent. Cookies are small text files placed on your device to enhance user experience. They can be session cookies (temporary) or persistent cookies (remain on your device). Cookies help us track user navigation, manage login sessions, distinguish between human users and bots, and analyze site usage.
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Managing Cookies
You can control or block cookies via your browser settings. For more information, visit aboutcookies.org or refer to your mobile device's manual.
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Client Information
What We Collect:
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Contact information (name, address, phone number, email)
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Business requirements and product needs
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Email correspondence and attached documents or images
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Accounting information, including payments, credit, debt, credit notes, orders, invoices, and purchase orders
How We Use Your Information: We use your information to fulfill contractual obligations and improve our service. Emails and documents are stored on Microsoft Office 365 servers. For further information, see Microsoft’s Privacy Policy. We may also send periodic newsletters, which you can unsubscribe from at any time.
We do not sell, rent, or distribute personal information to third parties, except as required by law.
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Security
We implement appropriate physical, electronic, and procedural safeguards to protect your personal information. In case of a breach, we will notify you promptly.
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Controlling Your Information
You may change your preferences or unsubscribe from our communications at any time by contacting us at hello@aurorainternational.co.uk or writing to us at SPACE, 9 Greyfriars Road, Reading, RG1 1NU, United Kingdom.
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Legal and Lawful Enforcement
We will comply with legal obligations to store or use your personal information as required.
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Your Rights
You have the following rights:
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Right to be informed
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Right of access
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Right to rectification
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Right to erasure
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Right to restrict processing
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Right to data portability
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Right to object
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Right not to be subject to automated decision-making
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Subject Access Requests
You have the right to request information about the personal data we hold about you. We will acknowledge your request within three weeks and provide the information within one month, free of charge. If we refuse, we will explain why and provide contact details for further recourse.
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Feedback
We welcome your feedback on our website and privacy policy. Please contact us at hello@aurorainternational.co.uk or write to us at SPACE, 9 Greyfriars Road, Reading, RG1 1NU, United Kingdom.
We adhere to GDPR guidelines and follow best practices as recommended by the ICO. For more information, visit the ICO’s guidance.